Returns – Our Guarantee
Our guarantee is simple – we want you to love what you have ordered. If you are not completely satisfied with any Dominant product, the product can be returned within 60 days from the date of purchase for either a replacement product, credit or a refund of the product price (exclusive of shipping costs).
For products that are deemed to be faulty under Australian Consumer Law, we will replace the provide or provide a full refund at no cost to you. Please report any damaged deliveries to Dominant within 2 working days of receipt of your order for us to replace your damaged product promptly.
For product returns, contact Dominant by phoning 1300 789 963 or emailing enquiry@dominant.com.au
For purchases made through a Dominant Consultant, please contact the Consultant to arrange a product return.
Important Delivery Information
We deliver by road courier throughout the whole of Australia. Delivery is made to the address specified when placing your order. Any special delivery instructions must be also specified. Special delivery arrangements and charges may apply for delivery to remote areas.
Delivery cannot be made to Post Office Box addresses.
If you are not at home when your delivery is made the courier will leave an attempted delivery slip in your letter box, with a phone number to call to arrange a convenient time for re-delivery. Alternatively, you may wish to specify an authority to leave if you are not home at the time of placing your order.
When ordering from a Dominant Consultant, please arrange a convenient time for delivery with that person.
Please call 1300 789 963 if you have any queries regarding ordering or delivery.
Delivery Charges
CLICK HERE to see all delivery charges by postcode.
Delivery Times
In most instances, your order will be dispatched within 2-3 business days of order receipt. Approximate delivery timeframes to all Australia metro and regional areas is detailed below.
- South Australia
- Metro: 2-4 business days
- Regional: 3-5 business days
- Victoria
- Metro: 3-5 business days
- Regional: 4-6 business days
- New South Wales/ Australian Capital Territory/Tasmania
- Metro: 4-6 business days
- Regional: 5-7 business days
- Queensland/Western Australia
- Metro: 5-7 business days
- Regional: 7-9 business days
- Northern Territory
- 6-8 business days